Dispatched Desktop Support
Dispatched Desktop Support
Dispatched Desktop Support, also known as Student Desktop Support Technicians, provides support for on campus university owned personal computing equipment.
- Provides support for desktops, laptops, tablets, smart phones, printers, multifunction devices, and other university owned personal computing devices.
- Connecting to the campus network.
- Operating system installation, configuration and maintenance as well as restoration or reinstallation.
- Software installation and configuration; trouble shooting and diagnostics.
- Service is set by appointment and conducted at the customer's on-campus location of choice.
- When upgrading or reinstalling a customer's computing system the technician will back up and store the client's data for up to 14 days.
The faculty or staff member may request the time and on-campus location that best meets their schedule and availablity for support.
Dispatched Desktop Support is provided as a common-good to the campus which means there is no direct cost to you or your department.
Dispatched Desktop Suport is available to all on-campus faculty and staff for university owned personal computing equipment.
Faculty and staff call 5-HELP, (303)-735-4357, to request support. Their request will be scheduled for the first availble technician and in conjunction with the requestor's availability.