|Mr. Jun Cagaanan facilitates the discussion on September 26, 2023|
|The UPMin officials at the orientation on September 26, 2023|
|The staff at the orientation on October 4, 2023|
|Chancellor Lyre Murao gives remarks at the KRA and KPI session on October 23, 2023|
UPMin officials and staff began in October 2023 their journey towards creating a Quality Management System (QMS) and earning ISO 9001:2015 certification.
The officials and staff started with an ISO 9001:2015 orientation, the QMS appropriate to a public university. By the end of October, the unit representatives received their writeshop assignments.
From there, the UPMin units will undergo writeshops for QMS Development from 2023 towards the target of ISO Certification in early 2025.
"We are the smallest UP constituent university, but we aspire to be ISO-certified. We are creating a brand. A UPMin brand of service that we can be proud of. That UP Mindanao can offer its customers and stakeholders. I'm inviting you to be part of this journey," said Chancellor Lyre Murao.
"Quality Management begins with customer requirements and ends with customer satisfaction," said Mr. Perfecto "Jun" Cagaanan Jr., UPMin's lead trainer.
Towards ISO certification, the UPMin organization will establish a quality management system that will improve the efficiency and effectiveness of internal processes.
Going through the cycle of "Plan, Do, Check, and Act" throughout the QMS will ultimately lead to internal and external customer satisfaction.
"It's time to break the silos. It's time to talk to each other and bring to the table our best ideas and best practices on how we can best serve the university, our students, and our partners," said Chancellor Murao.
"I know it's difficult because we have to shift our mindset and break down walls, but it's a wall worth breaking down. So, I hope you will join me to break that wall, shift our mindset, and be more customer-focused. That's the first element of ISO," she said.
UPMin's QMS will incorporate and update existing manuals such as the Operations Manual, the Citizen's Charters, and Administrative and Procurement processes. The UPMin organization will also align itself with PRIME-HRM, a mechanism for government agencies to improve their human resource management skills, systems, and practices.