UP Mindanao front-line and support personnel manifest their commitment to improved customer service together with trainer Perfecto Cagaanan (front row, 6th from left), and Human Resources Chief Lynda Buenaobra (front row, 7th from left).

UP Mindanao's students and other clients can expect improved service from the university units and personnel following the Customer Service Training held on September 18-19, 2024.

Front-line personnel and administrative support staff attended the training organized by the Human Resource Development Office, which featured Mr. Perfecto "Jun" Cagaanan Jr. as the resource speaker. 

• Understand the importance of empathy and care (malasakit) in providing excellent customer service 

• Develop active listening skills to understand customer needs and concerns 

• Analyze customer feedback and use it to improve customer care 

• Acquire problem-solving skills to resolve customer issues efficiently and effectively 

• Demonstrate how to handle difficult customers and de-escalate conflicts 

At the culmination of the training, the participants presented their short and easy-to-remember slogans, which university personnel can internalize to guide their dealings with students and other clients. The slogan-statements are "Serbisyong Bayan para sa Mamamayan," "Kalidad na Edukasyon at Serbisyong may Utak at Puso," and "Every Juan Matters." 

The training is part of UP Mindanao's Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM).